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At Hapilin®, we provide the best shopping experience and after-sale services. We provide a 2-year warranty from the date of receiving on the receipt in case of any manufacturing defects.

Please contact us through [email protected] for further assistance.

Repair Steps:

1- Send a picture or a video of the product by the problem and you will be contacted by one of our customer service representatives to make a request to issue a bill of lading within 48 hours.

2- After receiving the bill of lading number from the customer service department, head to the nearest Aramex branch and hand in the product.

3- The product is inspected by the Warranty and Maintenance department.

4- After the repair process, one of our customer service representatives contacts the customer to send back the repaired product.

5- The repair process by the Warranty and Maintenance department takes 14 days from the date of receiving the product.

Terms of Repair:

1- Do not remove the serial number label on the product or box.

2- The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations or accidents resulting from malicious or negligent acts.

Disclaimer:

1- After warranty has expired, which is after two years of purchase, the customer bears all expenses (maintenance + shipping).

2- The maintenance fees is decided by the Repairs department.

 

 

*Terms and conditions apply.